Return & Refund Policy

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Return & Refund Policy for TechLab Solution 

Effective Date: 01/07/2026 
Website: https://techlabsolution.com/ 

1. Policy Overview 

At TechLab Solution, we provide digital services, software solutions, and digital products (such as website development, mobile app development, UI/UX design, SEO services, and related digital deliverables). By purchasing our services or digital products, you agree to the terms of this return and refund policy. (Website Policies) 

2. Applicability 

This policy applies to all purchases made through our website and covers digital services and digital products only. Because digital services and products are delivered instantly or via electronic download/delivery, the return and refund process is different from physical goods. (Website Policies) 

3. No Refund Policy (Digital Services & Digital Products) 

Due to the nature of digital services: 

  • All sales of digital services and digital products are final once the service has been initiated or the product has been delivered or made accessible. (Website Policies) 
  • Once you receive access to the digital product/service (such as files, accounts, subscriptions, or custom work), you are not eligible for a refund. (Website Policies) 

Examples include (but are not limited to): 
Website design deliverables, mobile app source code, plugin files, templates, graphic design files, SEO services, custom software, and support services. 

4. Refund Exceptions 

We understand there may be rare cases where you are entitled to a refund. Refunds may be provided only in the following situations: 

a) Defective or Non-Functional Delivery 
If a digital product/service delivered by us is defective, corrupt, or not delivered as described on the order page, you may request a refund within 7 days of delivery or access. (Google Docs) 

b) Non-Delivery of Purchased Service 
If the service or digital product is not delivered at all (e.g., you never received the files or access), you must notify us within 7 days. 

To request a refund under these exceptions, you MUST: 

  • Provide your order ID and purchase details. 
  • Include a clear description of the issue. 
  • Provide screenshots, files, or other evidence supporting your claim. 

Refund requests without proof may be declined. 

5. How to Request a Refund 

To request a refund: 

📧 Email us at: [email protected] 

In your email, include: 

  • Your name and contact information 
  • Order ID / Invoice number 
  • Date of purchase 
  • Description of the issue 
  • Supporting evidence (screenshots, error messages, etc.) 

We will respond to all valid refund requests within 5–7 business days. 

6. Partial Refunds 

Partial refunds may be issued at our discretion if: 

  • Issues are minor but affect delivery 
  • You cancel a service that has not yet been started 
7. Chargebacks and Payment Disputes 

Initiating a chargeback with your payment provider without first contacting us may delay resolution and could result in refusal of the request if proper evidence is not provided. 

8. Contact Information 

If you have questions about this policy, please contact us: 

📧 Email: [email protected] 
📞 Phone: +91 9274257301 
📍 Address: 209, Sunrise Complex, Lajamni Chowk, Mota Varachha, Surat, 394101, Gujarat, India

9. Important Notes 
  • This return policy is part of your purchase agreement with TechLab Solution. 
  • We reserve the right to update this policy at any time — last updated on the “Effective Date” above.